Lucky Garden

Reviews about Lucky Garden

• 1 / 5

  By sarah bellard
  Possibly the worst experience I have ever had on ordering Chinese takeaway. Ordered at 7.50pm to be told the price. Called back an hour later to be told sorry been busy so would be 20 minutes. Called back over half an hour later to be told they were now waiting for a driver. So My food is stood waiting to be collected but can't tell how long it will be!!! Asked would I get discount and told a meserley £3.00 off. I said it wasn't acceptable which the girl on the phone agreed and actually said if it was up to her it would be complementary. I explained I also work in catering and should my customers wait more than 30 mins I would expect some form of compensation. Then asked what I was prepared to pay so I said £10 for an £18 order which I thought was more than fair as at this point we had waited an hour and 40 mins and at this time no time it would be delivered. So me knowing by now my order is ready I think it is poor customer service to expect me to pay so much! So cancelled my order and left them with food all ready to go.
  Called my local Chinese restaurant and told it would be ready in 15 mins but only took 10.
  I accept places being busy but had I been told at the start there was a wait I could have made that decision if to order or not. Then to have someone think it's ok to treat customers in this way is appalling.
  By the way this is not the first time we have had problems but I'm all for giving a place a second chance. BUT NOT AGAIN NOW!!! AVOID THIS PLACE AT ALL COST. By the way the girl I spoke to the second and third time should be complimented on her correct skills of dealing with customer service issues. She could clearly tell we had been serverly mistreated and did not agree with it. One star is far too much of I'm honest
  April 23, 2017
• 5 / 5

  By APING YU
  Absolutely delicious food , Strongly recommend
  July 16, 2016